Effective date: August 12, 2026 · Version 2.2
| Data category | Default retention | Deletion method |
|---|---|---|
| Account/profile & business info | Duration of membership + 24 months | Soft-delete, then scheduled hard-delete |
| Uploaded documents (insurance, permits, licenses) | Membership term + 24 months, or as law requires | Soft-delete, then hard-delete incl. backups |
| Government ID images | Delete within 60 days of identity verification unless a legal hold requires retention | Hard-delete |
| Social Security Number | Retain only while strictly necessary for screening/lease; delete promptly thereafter | Cryptographic + record deletion |
| Signed agreements | Membership term + 3 years (contract/records retention) | Hard-delete after period |
| Logs & audit records | 24 months | Rolling deletion |
| Backups | Same retention as source; purged on backup rotation | Rotation + purge |
Soft delete first, hard delete on schedule. Day-to-day deletions are recoverable (soft delete with audit trail); a scheduled job performs irreversible hard deletion — including from backups — after the retention window.
Deletion requests. Members may request deletion at info@hatchrichmond.com; we honor requests subject to legal/records-retention needs and will confirm completion.
Notwithstanding the foregoing, Hatch may retain information for longer than the applicable retention period when reasonably necessary to comply with law, respond to legal process, establish or defend legal claims, satisfy contractual or regulatory obligations, or comply with a legal hold.